I haven’t received a email?
Please double check your booking info did not end up your trash folder.
I can’t book the time I want?
If the time you want to book (for example 10am Wednesday) is not available, the tour is either already full or you are outside the cut off window. We don’t accept bookings on new tours with less than 16 hours notice. However, we do accept bookings on existing tours within that window. If you are tight for time and want to book, but do not see it as a booking option, reach out to us to see if there is space/a tour operating that day and we will do our best to accommodate!
Where do we meet?
In Robson Square behind the Vancouver Art Gallery at 9:50am for 10am tours or 3:50pm for 4pm tours. Address is 800 Robson Street, Vancouver. Look for a guide with an Orange Umbrella. Please bring your proof of payment/booking confirmation.
What if I’m running late?
Due to having multiple guests on these tours, guests will need to arrive on time in order for tours to start promptly at 10am. If you are running late the day of, give us a call and we will do what we can to accommodate you. * No refunds on missed tours or no shows*
I’m sick or my travel plans have changed?
If you’ve made a booking and can no longer attend the tour, please give us a heads up that you can no longer attend and we will do our best to accommodate you. We can change the date of the tour for you or can do a refund if the cancellation is more than 3 hours from when the tour is set to begin.
Do you offer private tours? Alternative start times for tours?
Yes, we do offer private tours for your own personal groups and/or special occasions such as work events, birthday parties, bachelor and bachelorette parties, anniversaries etc. These are available for an additional fee. Please contact us via email for further inquiry and we will do our best to accommodate you!
Do we get to go to real live movie sets?
No, we cannot go to live movie sets as they are closed to the public to protect the privacy of the production, cast and crew. However, it is not uncommon to see live sets in the process of setting up, filming or taken down in Downtown Vancouver at a number of our tour stops. Often you can get close to them and we will do our best to take you to these and show you the sets from a safe distance.
How many people are on a tour?
It depends on how many bookings we have but tours often operate with a minimum of 2 guests and a maximum of 20. If you have a large group, feel free to reach out for a private tour and we will do our best to accommodate.
What if it’s raining?
Tours run rain or shine! Vancouver is known to get a lot of rain and the weather can change suddenly here, so it’s best to be prepared for all elements.
Is there food included?
No, food is not included on this tour. Guests are recommended to eat a good breakfast before the tour as well as bring some water and a snack for on the tour. There is an optional 10 minute break where guests can use the bathroom, get a snack or drink while on the tour.
Is there a driving or transit option available? How much walking?
At the moment, this is a walking tour only. Guests should be capable of walking 4km (2.5 miles) over the span of 3 hours. There are lots of stops and opportunities to rest during the tour.
Is the tour wheelchair accessible?
It is accessible but not recommended. Guests will still need to be able to travel 4km total and be comfortable on a variety of sidewalks and cobblestone streets.
What Vancouver Neighbourhoods do you visit?
Downtown Vancouver, Chinatown and Gastown
Is this tour child friendly?
Children can come on this tour with adult supervision and must have a waiver signed by a parent.
*All guests; both adults and children will need to fill out a waiver form at the start of every tour.
Do you ever see celebrities?
You never know when you may spot a celebrity, but rest assured many do frequent Vancouvers neighbourhoods for both work and pleasure. Guests have spotted them before, the best practice is to keep your head in a swivel. Guides will point out some common celebrity hang out spots.